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How to make a debt collection call - advice from BCM

It sounds simple, right? Pick up the phone, ring your customer and let them know you’re expecting them to settle their overdue account. Unfortunately, it’s not always easy. If you haven’t prepared, the call can quickly take a wrong turn. Or, an emotional reaction from the recipient can easily throw you off your game.

Click here to read the full article in the Nifnex Review.

Published 1 November 2013 at 9:00AM by Natalie Walker